1 - Purpose

This document establishes the pre-contractual information related to contracts concluded at a distance on the website www.lisarco.pt, referred to in Article 4 of Decree-Law No. 24/2014 of 14 February , and all subdomains / sub-websites. The domain www.lisarco.pt is owned by Lisarco, Lda., Headquartered at the Industrial Complex of Granja, lot M Armazém F 2625-607 Vialonga, legal person n ° 502977051, which is also its registration number at the Registry Office Comercial de Lisboa, with a registered capital of € 100,000.00, hereinafter referred to as Lisarco. Lisarco reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice. Both the navigation through the website www.lisarco.pt, its subdomains and sub-websites, as well as the purchase of any product at those addresses, presupposes the acceptance of the present information and General Conditions of Use contained in this page.

2 - Conditions for using www.lisarco.pt

The User undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to law, morals and good customs, or the rights and interests of others. The website www.lisarco.pt may have links to other websites, which may contain useful information / tools for its users. These general conditions will not apply to third party websites. As such, if the user visits another website, redirected from our website, he should read the privacy policy of the same.

3 - Modification of these Conditions

Lisarco reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use, except for contracts already signed and in execution. These modifications will serve to improve the website, while improving the services offered to the user of the website who, if he does not agree with the changes introduced, may terminate the contract.

4 - Intellectual property

All content and information on www.lisarco.pt and its subdomains are the property of Lisarco and therefore the use, reproduction, copying and dissemination by other means of logos , texts, images and videos on that website are subject to your prior authorization to that effect.

5 - Information on Products and Prices

5.1 Information on Products

Lisarco takes into account information on the essential characteristics of products through technical descriptions shared by its suppliers, photos and videos that illustrate commercialized products, in strict respect for the best market standards. Lisarco intends that the information presented is free of errors, whenever they occur and are detected, it will proceed, as soon as possible, to correct them, however, it cannot be held responsible in case of errors in the references, descriptions, characteristics, values ​​and / or images / photographs of the products, when these arise from technical problems beyond their control.

5.2 Pricing Information

The prices for selling to the public indicated on www.lisarco.pt and their subdomains are presented in euros. VAT is included in all prices mentioned, unless otherwise stated. The costs of the shipping service are borne by the user and the buyer, and add to the total value of the selected products, when so assigned. The user will be informed of these charges before confirming his order and completing the purchase process. Lisarco reserves the right to change prices at any time. However, Lisarco undertakes to apply the rates and prices indicated at the time of placing the purchase order. In the event of the occurrence of a computer, manual, technical, or other error, which causes a substantial change not expected by Lisarco in the sale price to the public, in such a way that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid and voided. The prices and products available at www.lisarco.pt, are only valid for purchase orders made through www.lisarco.pt,

6 - Purchase process

6.1 Registration

For placing a purchase order is necessary to access www.lisarco.pt, and register as a user on that website, filling out the electronic form following the instructions for each step. After registration, the user will be able to purchase their product (s).

6.2 Availability of products

All items found on the website www.lisarco.pt with an indication of stock availability are available for order. The articles available at www.lisarco.pt have a limited stock and in periods of high demand, stocks may change and the information available in the store may not be immediately updated, so they may be unavailable without notice. However, because we have a wide variety of products available, you can find similar items that match your needs and have the features you want.

6.3 Means of payment

Lisarco offers several solutions to proceed with the payment of your order at www.lisarco.pt: ATM: Temporarily unavailable Bank Transfer: The customer must proceed with a bank transfer for the data presented when selecting the same payment method. PayPal: Temporarily unavailable

6.4 Shipping Costs

Delivery costs depend on the product category and the type of delivery chosen. The products are delivered to the address indicated by the customer during the purchase process, through our carrier. Delivery costs are shown at the time of order completion, unless otherwise specified.

6.5 Fees and Taxes

The public sale prices indicated on www.lisarco.pt and its subdomains are presented in euros. VAT due is included in all prices, unless otherwise specified. The shipping service costs are at the user's expense and add to the total price of the products selected by the user. They will be informed of these charges and prices before confirming your order and completing the purchase process, unless otherwise specified.

6.6 Processing and delivery of the order

Deliveries of orders made online will be made to the delivery / shipping address indicated in the respective order. Important note: Your order will only be processed after confirmation of the respective payment. If a false or fraudulent order is detected, it can be canceled without notice. Returns for transport damage: All items are delivered in safe packaging. If you detect external damage to the product packaging, you must report this defect to the carrier at the time of delivery, also referring to that damage in the document proving delivery. You should also contact our Customer Service Line  351 219 731 302. If you find any non-conformity or defect in the item you purchased, you must report it to Lisarco within a maximum period of 60 (sixty) days from from the date you detected it, by contacting our Customer Service line   351 219 731 302. We are not responsible for any delivery delays caused by our logistic partners or situations beyond our control.

6.7 Order Tracking

For order tracking you should contact our Customer Service Line  351 219 731 302 directly, which will give you all the information about your delivery.

7 - Guarantee

Articles sold by Lisarco at www.lisarco.pt, are covered by the legal guarantee regime, in accordance with the provisions of article 5 of Decree-Law No. 67/2003, of 8 April, with changes introduced by Decree-Law no. 84/2008, of 21 May. Returns for transport damage - If you detect any anomaly or damage caused by transporting the item you ordered, you must report it to our helpline. The guarantee is valid only when the equipment is installed by a company / technician certified under paragraph 1 of article 7 and paragraph 1 of article 13 of Decree-Law no. 145/2017, of 30 November. The warranty applies to the parts of the installed equipment, and does not cover the travel of technicians or the labor required to replace the parts. The warranty given by the Mitsubishi Electric, Daikin and Mídea brands is three years, against duly proven manufacturing defects. The warranty given by the brands Hitachi, Haier, Haice, LG, General, Fujitsu, Toshiba, Sharp and Panasonic is two years, against duly proven manufacturing defects.

8 - Returns

8.1 Right of free withdrawal:

The consumer has a period of 14 days, counting from the day he acquires physical possession of the goods or the day he acquires physical possession of the last item, in the case of several goods ordered in a single order and delivered separately, to return your order, and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014 , of February 14. You can do this as long as the item is in the same condition as it was sold, in original packaging and accompanied by all the accessories that make it up. You can do it as follows: • Contact our Helpline   351 219 731 302 for information on shipping procedures. Note: Never ship the item to Lisarco without prior contact with the Support Line  351 219 731 302.

8.2 Returns Policy Lisarco.pt (online store):

If you purchased an item on www.lisarco.pt, you have 14 days to return your order. You can do this as long as the item is in the same condition as it was sold, in original packaging and accompanied by all the accessories that make it up. You can do this by contacting our Customer Service Line  351 219 731 302, for information on shipping procedures. It is not possible to ship the item to Lisarco without prior contact with the Customer Support Line. The conditions of return are as follows: - Items with no sign of misuse; - Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition; Return Term: Up to the 14th consecutive day, from the day of delivery. In the case of a return, the administrative costs of 100 € (One Hundred Euros) will be charged to the customer, plus the respective transport costs.

9 - Repairs /

After-sales assistance If you wish, we guarantee the collection of the article and treatment of the entire Technical Assistance process. You must make a prior contact to our Customer Service  351 219 731 302 or geral@lisarco.pt.

10 - Customer Support:

Help, Suggestions and Complaints At any time, the website user can contact the Customer Support Service, through the general email address @ lisarco .pt, or by calling  351 219 731 302 from 8:00 am to 8:00 pm every working day and from 9:00 am to 5:00 pm on Saturdays.

11 - Liability

Lisarco is not responsible for damages resulting from any computer viruses or any other situations to which it is alien and which prevent access and correct functioning of the www.lisarco.pt domain as well as services available on it. Lisarco declines any responsibility in the selection of equipment by the customer when ordering, stating that the customer must have the appropriate advice.

12 - Applicable legislation

The present general conditions and all contracts that may be concluded under the same are governed by Portuguese law.

13 - Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to the Lisbon Consumer Dispute Resolution Entity. More information at Portal do Consumidor www.consumidor.pt.